Orders & Process

1. What types of items can you embroider?
We embroider shirts, hats, jackets, uniforms, scrubs, bags, spirit wear, horse blankets and more.

2. What items can you engrave?
We engrave awards, plaques, tumblers, cups, gifts, promotional items, and select specialty materials like wood, metal, acrylic, and leather.

3. Do I need to provide my own items?
You can bring your own items (with approval), or we can order high-quality apparel and products for you.

4. Is there a minimum order?
Minimums may apply depending on the project. Contact us for details on small and bulk orders.

5. How long does an order take?
Turnaround times vary by order size, but most jobs are completed within 14-21 business days.

Design & Customization

6. Can you help with logo setup or design?
Yes! We can assist with artwork adjustments or digitizing your logo for embroidery.

7. What file format do you need for logos?
We prefer high-resolution files such as PNG, PDF, AI, or EPS.

8. Can I see a proof before production?
Absolutely. We provide a digital proof for approval before we begin production.

Business & Bulk Orders

9. Do you offer bulk pricing for businesses or schools?
Yes, we offer volume discounts for larger orders.

10. Can you handle ongoing uniform or corporate orders?
Yes, we work with businesses for repeat branding and uniform needs.

Local & Pickup

11. Where are you located?
We’re located in Madisonville, Texas, (on the square) and proudly serve the surrounding communities.

12. Do you offer shipping or local pickup?
We offer local pickup and can arrange shipping if needed.

Pricing

13. How much does embroidery or engraving cost?
Pricing depends on size, quantity, stitch count (for embroidery), and material. Contact us for a free quote.

14. Do you require a deposit?
A deposit may be required for larger or custom orders.